FAQ

Support

• If I need help, who should I contact?

  Email: [email protected] and our team will respond back to you within 24 hours.

  Phone: 246-830-8874

  Our support department is open from 9:00am to 5:00pm EST/EDT.
  For emergency assistance please call us at 514-316-8779.

  Important Please Read

  Tixprocaribbean.com is owned and operated by F10 Technologies Inc. (www.f10tech.com).

• Where is tixprocaribbean.com located?

  Tixprocaribbean.com is owned and operated by Tixpro (Barbados) Inc.

  Suite 104C, Building #2
  Harbour Industrical Estates
  Bridgetown, Barbados

• Does tixprocaribbean.com offer onsite event support or training?

  Yes. Tixprocaribbean.com offers both online and onsite event support and training. Online support and training is FREE. Onsite support, such as helping validate tickets at event check-in, is available for an additional fee. Fees vary depending on your request.

  For more information, contact our support department at [email protected] and our team will respond back to you within 24 hours.

• Does tixprocaribbean.com offer event equipment rentals?

  Yes. Tixprocaribbean.com offers event equipment rentals related to the ticket validation process only (e.g. 2D barcode scanners, laptops, tablets etc…). Fees vary depending on your request.

  For more information, contact our support department at [email protected] and our team will respond back to you within 24 hours.

Registration

• How do I register, as an event “Organizer”, on tixprocaribbean.com?

  Call us at 246-828-4209.

• How do I register, as an event “Participant”, on tixprocaribbean.com?

  Go to tixprocaribbean.com, click on the top link that says Sign Up to create your account in a few seconds”, then fill out all of the required fields and follow the steps.

• Do I have to provide my “billing address” during the registration process?

  Yes. We need your billing address on file so when you make a purchase, either by credit card or PayPal, we can verify your identity. Remember, you must enter your billing address exactly as it appears on your credit card or PayPal statement.

• Do I need to provide my credit card information during the registration process?

  No. Account registration on tixprocaribbean.com is FREE. However, in order to make a purchase you would need a credit card (VISA / MC) or PayPal account.

• Do I have to be specific age (e.g. 21+) to use tixprocaribbean.com?

  Yes. You must be at least 16+ years old to register for an account on tixprocaribbean.com. Also, some events advertised on tixprocaribbean.com have their own age requirement to buy tickets or access the event onsite. Please inform yourself of all event requirements before you purchase tickets for an event, as all tickets sales are non-refundable.

Security / IT

• Is tixprocaribbean.com secure?

  The tixprocaribbean.com website is fully secure for all your transaction needs. No matter the browser that you are using, you can tell that the site is secure by the 'https://" in the URL.

  Personal and financial information security is a top priority here at tixprocaribbean.com, and we do not store credit card information after a financial transaction on our website. When a credit card number is entered into the system, there is a direct link from the interface to the credit card payment processor.  Each transaction is 100% secure as we use a SSL certificate with 256 bit encryption.

• How does tixprocaribbean.com protect my personal and financial information?

  The tixprocaribbean.com website is fully secure for all your transaction needs. No matter the browser that you are using, you can tell that the site is secure by the 'https://" in the URL.

  Personal and financial information security is a top priority here at tixprocaribbean.com, and we do not store credit card information after a financial transaction on our website. When a credit card number is entered into the system, there is a direct link from the interface to the credit card payment processor.  Each transaction is 100% secure as we use a SSL certificate with 256 bit encryption.

  For more information please read our Privacy Policy

• Does tixprocaribbean.com offer customized solutions?

  Yes. Tixprocaribbean.com offers custom e-ticketing solutions. Fees vary depending on the statement of work (SOW).

  For more information, contact our support department at [email protected] and our team will respond back to you within 24 hours.